Refund Policy
Services (Coaching + Eden Art Rituals)
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Due to the nature of the work, all sales are final and no refunds will be issued at any time, for any reason. This includes withdrawals before the program/session begins, missed sessions, personal scheduling conflicts, or removal due to a violation of course policies. By purchasing, you agree to these terms and commit to completing your payment, regardless of participation.
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Goods (Art Prints/Merch)
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Faulty Goods:
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Customers have a right to a full refund, repair, or replacement for faulty goods, as long as the claim is within 30 days of purchase. After 30 days, the retailer has the right to offer a repair or replacement before a refund is considered.
Not as Described:
If the product doesn't match its description (e.g., wrong size, colour, features), the customer is entitled to a refund.
This also applies to goods that don't perform as expected or are not fit for purpose.
Online Purchases (Change of Mind):
Customers have a 14-day "cooling-off period" for online purchases, allowing them to return items for any reason. This 14-day period starts from the date of delivery. The customer is responsible for return shipping costs, unless the item is faulty.